We recently published a new guide on form structure, our term for choosing how to group questions in a form. Tim Paul announced it in his post One thing per page. It’s part of our advice on design patterns in …
Caroline Jarrett developed a passion for making forms easy to fill in when working with the Revenue on systems for dealing with tax forms. Over 20 years later, her fascination with forms shows no signs of wearing off, but now also includes a fascination with better surveys. Caroline works with Government Digital Service as a user researcher and forms specialist.
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User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.