Cross-government user research meetups

We run regular meetups to grow and strengthen the cross-government user research community, helping members to build relationships, learn from each other and share ideas.

We’re currently holding meetups every other month. Each meetup has a theme, and the format can be a mix of show and tells, tutorials, workshops and Q&As.

Managing user research findings

Thursday 12 April 2018 with Department of Work and Pensions in Manchester

We have pretty good guidance on how to share user research findings with a team and with wider stakeholders.

But we’re yet to find simple and reliable ways to keep and share findings more widely across an organisation and across government.

Last year Katy Arnold of Home Office Digital described the progress they are making on Storing and sharing user research.

And on the mailing list, John Waterworth of the Government Digital Service proposed using both the GOV.UK Design System and the new cross-department service communities as ways to share relevant user research.

In this meetup we’ll look at how we are currently managing and sharing research findings across organisations and across government, and at how we might do better.

Book a place on the April meetup

Researching across physical and digital

June 2018 - date and host to be arranged

You may know that the Government Digital Service is in the process of updating the Digital Service Standard. As well as changing the name to the Government Service Standard, the revised standard will more clearly cover all interactions across end-to-end services.

This will hopefully help us do more user research in the physical as well as the digital parts of our services - such as interviews, phone calls, letters, visits and inspections.

At this meetup we’ll look at examples of user research that runs across the physical and the digital.

Making user research safe for participants and researchers

August 2018 - date and host to be arranged

As user researchers we have a responsibility to consider the safety and well-being of participants, and of ourselves.

While most user research is low-risk, we do often explore emotionally sensitive topics, visit participants' homes and businesses, and our research can uncover wrongdoing.

In this meetup we'll look at our current practices and at how we can strengthen them.

Previous meetups

Managing user research data and GDPR
February 2018, Government Digital Service, London

Participant experience
December 2017, Scottish Government, Edinburgh.

User research and performance analytics
October 2017, HMRC, Shipley.

Remote and telephone research
August 2017, Government Legal Department, London.

Researching support needs
June 2017, Welsh Government, Cardiff.

Research ethics
May 2017, Department for Education, Sheffield.

International research
February 2017, Cabinet Office, London.

Experience mapping tutorial
December 2016, Government Digital Service, London

October 2016, HMRC, Newcastle

Researching with internal users
August 2016, Home Office Digital, Sheffield

Good discovery
June 2016, National Audit Office, London

Research findings over the long term
April 2016, Driver and Vehicle Licensing Agency, Swansea

Researching all our users
February 2016, Department of Work and Pensions, Leeds