We run regular meetups to strengthen the cross government user research community, and to help members learn from each other and share ideas.
We’re currently holding meetups every other month. Each meetup has a theme, and the format can be a mix of show and tells, tutorials, workshops and Q&As.
User research and performance analytics
Wednesday 18 October at HMRC in Shipley.
We know that we produce the best results when we combine performance data that shows us what’s happening in a service, with user research that helps us understand why it’s happening.
In this meetup we'll look at different ways that user researchers and performance analysts are working together to improve services.
This is a joint meetup between the user research and performance analytics communities.
Thursday 7 December with the Scottish Government in Edinburgh.
We try hard to learn about peoples’ experience of government services. But what about peoples’ experience of participating in user research?
In this meetup we’ll look at the experience of citizens, business people and colleagues taking part in user research.
In what different ways can people participate? How do we make sure that our processes and practices aren’t excluding different kinds of participants?
What is a good experience for participants? How can we make sure we provide a consistently good experience for them?
Remote and telephone research
August 2017, Government Legal Department, London.
Researching support needs
June 2017, Welsh Government, Cardiff.
May 2017, Department for Education, Sheffield.
February 2017, Cabinet Office, London.
Experience mapping tutorial
December 2016, Government Digital Service, London
October 2016, HMRC, Newcastle
Researching with internal users
August 2016, Home Office Digital, Sheffield
June 2016, National Audit Office, London
Research findings over the long term
April 2016, Driver and Vehicle Licensing Agency, Swansea
Researching all our users
February 2016, Department of Work and Pensions, Leeds