https://userresearch.blog.gov.uk/cross-government-user-research-meetups/

Cross-government user research meetups

We run regular meetups to grow and strengthen the cross-government user research community, helping members to build relationships, learn from each other and share ideas.

We’re currently holding meetups every other month. Each meetup has a theme, and the format can be a mix of show and tells, tutorials, workshops and Q&As.

Researching across physical and digital

Monday 4 June 2018 with Department for Environment, Food & Rural Affairs in Bristol

You may know that the Government Digital Service is in the process of updating the Digital Service Standard. As well as changing the name to the Government Service Standard, the revised standard will more clearly cover all interactions across end-to-end services.

This will hopefully help us do more user research in the physical as well as the digital parts of our services - such as interviews, phone calls, letters, visits and inspections.

At this meetup we’ll look at examples of user research that runs across the physical and the digital.

Book a ticket for the June meetup

Making user research safe for participants and researchers

August 2018 - date and host to be arranged

As user researchers we have a responsibility to consider the safety and well-being of participants, and of ourselves.

While most user research is low-risk, we do often explore emotionally sensitive topics, visit participants' homes and businesses, and our research can uncover wrongdoing.

In this meetup we'll look at our current practices and consider how we can strengthen them.

Previous meetups

Managing user research findings
April 2018, Department of Work and Pensions, Manchester

Managing user research data and GDPR
February 2018, Government Digital Service, London

Participant experience
December 2017, Scottish Government, Edinburgh

User research and performance analytics
October 2017, HMRC, Shipley

Remote and telephone research
August 2017, Government Legal Department, London

Researching support needs
June 2017, Welsh Government, Cardiff

Research ethics
May 2017, Department for Education, Sheffield

International research
February 2017, Cabinet Office, London

Experience mapping tutorial
December 2016, Government Digital Service, London

Storytelling
October 2016, HMRC, Newcastle

Researching with internal users
August 2016, Home Office Digital, Sheffield

Good discovery
June 2016, National Audit Office, London

Research findings over the long term
April 2016, Driver and Vehicle Licensing Agency, Swansea

Researching all our users
February 2016, Department of Work and Pensions, Leeds

Communicating research
October 2015, GDS, London

Joint meetup with social researchers?
April 2015, GDS, London

Journey mapping
October 2014, GDS, London

Service assessements
August 2014, GDS, London

Case studies
June 2014, GDS, London

Show and tells
April 2014, GDS, London