Skip to main content

Sharing and learning at cross-government user research meetups

Posted by: , Posted on: - Categories: Conferences and events, Digital inclusion, Tips and techniques

How can we include all kinds of users in our research, including those who may be harder to reach or reluctant to take part?

That was the focus of our cross-government user research meetup in February 2016. We gathered in Leeds for an afternoon to learn from each other and share ideas.

Audience at cross-government user research meetup

I was blown away by the excellent work being done around government, and by the thoughtfulness of the presentations. They showed how far the community has come getting inclusive user research embedded in government departments and agencies.

Create partnerships with charities and advocacy groups

Claudio Pires Franco showed us how the Personal Independent Payment team at DWP worked with third sector groups to reach their users, and adapted their research process to include people who need support to complete an application.

Use experience maps to gather complex stories

Rochelle Gold and Ian Franklin from HSCIC told us about their home visits to people with long term health conditions, and how they worked with participants to create experience maps.

Get basic training in accessibility

Emily Ball and James Buller from the Home Office explained the ways that they're including people with access needs in their research, including basic training in accessibility for service managers and more detailed training for user researchers.

Ask charities to consider recruiting for you

Jennifer Klinec told us about working with third sector organisations, including offering incentives to charities to compensate them for their time, and sending back photos of teams working with research findings.

Give clear briefs to market research recruiters

Richard Palfrey from the GDS Assisted Digital team, told us about research to test drop in support services at high street photo shops, and the recruitment problems they had to overcome.

Join us at future meetings

If you'd like to come to a future meetup, the next two are:

If you have work you'd like to share at one of the meetups, please contact me at

These meetups are for user researchers working in government, so you'll need a or similar email address to book a ticket.

Keep in touch. Sign up to email updates from this blog. Follow John on Twitter.

All images by the author.

Sharing and comments

Share this page