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What the user research team’s been doing this week

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It's been another busy week of user research. Here are some of the highlights.

Assisted Digital Pilots

The Carer's Allowance team are currently running Assisted Digital pilots in Preston and Croydon and the user researchers have been in attendance at both locations helping to understand why people need assistance (it's not always about digital literacy) and looking for opportunities to improve both the current digital service and future assisted digital services.

Setting up a user research wall for the Land Registry alpha

We're working with the Land Registry team on an alpha project. First things first, claim a wall for user research and start thinking about what information to share! Here's the first iteration. Land Register Research Wall


We ran our 1st round of benchmarking usability testing this week - 4 days in the lab testing the top user needs for the GOV.UK website. We'll share much more about that once we've done the analysis. It was great to have so many people in #GDSteam watching people using our website in our lab's observation room and via the live stream. On Twitter:

Productivity's taking a dip as I'm engrossed watching user testing @gdsteam - thanks @dshah83! 😉

- Spencer Ball (@spencerball27) July 8, 2014

We think watching research is productivity!

Redundancy Payments Service

We've been supporting the Redundancy Payment Service Exemplar and were in the lab again this week focusing on a fact sheet and on GOV.UK content. As usual, our users don't hesitate to remind us we need to keep things simpler, clearer, faster. Or, in the words of Letitia (22yrs):

All this jibber jabber's not useful to me.

Just a sample of what we've been up to. Have a great weekend and we'll be back with more next week.

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