Once every 5 years, when general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research …
User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services.
Once a month at GDS we hold a 'Real User Story Slam'. At the story slam, people from across GDS gather to hear stories about what we’ve learned in user research.
'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.
Here are some things you should know about doing user research in the discovery phase.
More and more teams across government are putting user needs first and the demand for user researchers is high.
If you’re passionate about helping organisations see the world from the end users’ point of view, we'd love to hear from you.
For many of our teams, the 'unit of data' in qualitative user research is the sticky note - or, more precisely, units of information captured onto sticky notes.
The 24th criteria of the Digital by Default Service Standard asks teams to have a plan to achieve high digital take up. This is sometimes known as ‘channel shift’ - trying to move people into the digital channel, then keeping …
If you're doing qualitative design research, don't worry about sample size. Sample size and statistical significance don't matter*.
Related content and links
User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.
- How we use user research to inform Service Manual guidance
- GOV.UK Notify: a better way for user researchers to send messages
- Conducting remote research with people with access needs
- How we developed a simple user research library at Ofsted
- User Research and COVID-19: crowdsourcing tools and tips for remote research