Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
User research lab
When GDS moved to our new offices, we needed to rebuild our user research lab. We started with the needs of the people who use the lab.
In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including …
Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.
To get my confession out of the way up front - I’m not a user researcher. I’m a content designer who’s had the benefit of working with world-class user researchers. I’ve learnt a lot from my time in user research …
If you're thinking about building a user research lab, here are some important things you should think about and do. And it's not about tech.
When we built our user research lab, we avoided putting white work surfaces in the research space as much as possible. This is because white surfaces glare.
We had a couple issues with the sound in our lab's research studio - the space in which we research with users - which we’ve dramatically improved. In this post, I’ll share what was causing those problems and how we fixed them.
We originally published this blog post about 4 months ago on a makeshift Tumblr, which we used to journal the building of our lab.
This is the viewing room in our new user research lab, filled to the brim with people from across a project team - developers, designers and service managers. In short, everyone involved in making a service for government.