Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
Conferences and events
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
The topic for our cross government meetup in June was Good Discovery. We had a great turn out and 5 fantastic talks.
Week-in and week-out user researchers communicate findings to teams and stakeholders. This is our stock-in-trade and we feel confident about it. But managing research over many months, or between teams rarely gets our focus.
How can we include all kinds of users in our research, including those who may be harder to reach or reluctant to take part?
I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.
Berlin. On the weekend of 7 June 2014, I was one of 500+ user experience types participating in UX Camp Europe 2014. The event is a bit different, with a real sense of Europe-wide community.