We look at how GDS defines usability and why we think effectiveness is more important than efficiency or satisfaction.
John is Head of user research at the Government Digital Service, and Head of the user research community across government.
He works to improve user research practices across government, and build the growing community of user researchers in departments and agencies.
He also edits this blog.
We’ve published new guides to the most common user research methods. And we’re trying out a new discussion group to help the community contribute to the guidance and keep it up to date with our evolving practice.
An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
We’re re-opening our search for a Head of User Research at GDS. This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
This is a fantastic opportunity to build the government’s user research capability, and help make government services work well for all the people who need and use them.
The topic for our cross government meetup in June was Good Discovery. We had a great turn out and 5 fantastic talks.
How can we include all kinds of users in our research, including those who may be harder to reach or reluctant to take part?
Last year we ran a short workshop with the user researchers who assess government services against the digital by default service standard.
I love walls. I love them so much I once gave a talk about them, using a wall. And I know you love them too.
If I had to guess, I'd say that for government services, 60% of our user research and design effort is about the words we use.