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Digital inclusion

Conducting remote research with people with access needs

Woman works on her laptop

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.

How to get the best out of research agencies

How to get the best out of a research agency

I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.