I’ve been at GDS for over 2 years, mostly working on GOV.UK. But over the past couple of months, I’ve been deep in Discovery, speaking to user researchers across GDS, and the teams that they’re in.
I wanted to listen and learn from my colleagues, and validate any assumptions I had about the challenges and opportunities for user research, before I began to prioritise and define our agenda for this post Spending Review era.
Here are some things I learnt:
- There’s a clear correlation between teams that are genuinely user-centred, and team morale.
- Delivering user-centred services, means that everyone needs to be incentivised to meet user needs.
- There’s still more work to do around defining what we mean by user needs, and where they come from.
- Gaining consensus is a challenge. There are opportunities to prioritise in a more transparent and evidence-based way, so that teams pull together based on aligned understanding and goals.
- We know lots about the relationship between our users and government, and there is lots more to learn.
- Understanding the state of that relationship is key to transforming it.
In the new year, I’ll share more of my findings in a series of blog posts.
In the meantime, on behalf of John and I, and the rest of the user research community at GDS, Merry Christmas and a Happy New Year!
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