Understanding the problem is key to fixing it
![Understanding the problem provides a map to guide you through rocky terrain](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2016/01/problems-maps-620x635.jpg)
At the end I last year I told you about the discovery I've been doing with user researchers at GDS, and with the teams they work in. During my discovery, I repeatedly encountered examples where user research uncovered significant problems …