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Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service

How cross-government user profiles of civil servants can help you

Photo of printed copies of the civil servant profiles

We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.

How to get the best out of research agencies

How to get the best out of a research agency

I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.