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Case studies

How to carry out user research with colleagues

People working at a table - all that is visible is their hands and Post-it notes

We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.

How cross-government user profiles of civil servants can help you

Photo of printed copies of the civil servant profiles

We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.