Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
We’ve worked with colleagues across government to create a set civil servant profiles. In this post we explain how we created the profiles and how they can help you provide better services within your organisation.
We’re doing wide-ranging and collaborative user research to help the Service Standard move from looking at isolated transactions to whole, end-to-end services.
GOV.UK have been using card sorting to understand the ways people think about content and how it should be organised. In this post they describe how they’ve refined their approach.
How a team at NHS Digital turned a research session no-show into an opportunity to learn.
The Government as a Platform team recently carried out research with 150 service teams across government and got a huge amount of data back. Here's how they analysed this.
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
We're introducing new navigation elements to GOV.UK. This blog posts talks about the user research that helped us develop them.
As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.
Setting up a knowledge kanban board is a great way to organise and track user research work. Here are some tips on how to create one and how it can help.