Tales from a rural user researcher
We had just travelled up a long, deeply potholed dirt track, ominously called ‘unnamed road’ on the GPS and were now looking for ‘Three Chimney farmhouse’.
Cathy Booth
Cathy is currently working at Defra on the Common Agricultural Policy Information Service programme.
User researchers: what you need to do to pass the Digital by Default Service Assessment
From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …