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Cathy Booth

Cathy is currently working at Defra on the Common Agricultural Policy Information Service programme.

User researchers: what you need to do to pass the Digital by Default Service Assessment

Posted by: and , Posted on: - Categories: Service Assessment
Image of the Digital by default service standard logo

From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …