In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.
In this post, Amy Everett, a senior user researcher from the Home Office policing team, shares how she and her team carried out contextual research to help deliver better digital design systems for fixed penalty notices.
Angela Collins-Rees, senior user researcher at the Government Digital Service, describes how her team has been using user research to improve its user research training.
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.