GOV.UK
How user support ticket analysis shapes what we do on Government as a Platform
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
Research stories
What we learned doing user research with people who have access needs
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
How we researched the definition of a service
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.
How we’re using contextual research to improve GOV.UK Notify
Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
It's vital to test on a wide range of devices - here's how we do it
Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
How we did a large-scale group analysis of user research data
The Government as a Platform team recently carried out research with 150 service teams across government and got a huge amount of data back. Here's how they analysed this.
Cross-government meetup on Good Discovery
The topic for our cross government meetup in June was Good Discovery. We had a great turn out and 5 fantastic talks.
Benchmarking GOV.UK and what we are doing with what we found out
It’s good practice to measure the performance of your site, and monitor this over time – often called benchmarking. On GOV.UK, we’ve just completed our fourth wave of benchmarking.
Research with visually impaired users
Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.
Tips for presenting user research at show and tell
In agile, we find that user research works best when we do research in every sprint.