GOV.UK
How a prototyping tool helped us test a complex form
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Research stories
User research and performance analysts working together for better outcomes
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.
Researching in context
In this post, Amy Everett, a senior user researcher from the Home Office policing team, shares how she and her team carried out contextual research to help deliver better digital design systems for fixed penalty notices.
Iterating training through user research
Angela Collins-Rees, senior user researcher at the Government Digital Service, describes how her team has been using user research to improve its user research training.
How to carry out user research with colleagues
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
Learning about identity checking across government
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
How user support ticket analysis shapes what we do on Government as a Platform
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
What we learned doing user research with people who have access needs
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
How we researched the definition of a service
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.
How we’re using contextual research to improve GOV.UK Notify
Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.