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Service Assessment

Assessing the user research behind assisted digital support

Stair with built in ramp being used by person with pushchair.

Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …

User researchers: what you need to do to pass the Digital by Default Service Assessment

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Image of the Digital by default service standard logo

From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …