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Blog User research in government

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Civil Service

Ned Thistlethwaite - Senior user researcher, GDS

Why user researchers and service designers should be best friends

Posted by: and , Posted on: - Categories: Analysis, Design patterns, Team sport
Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

It's vital to test on a wide range of devices - here's how we do it

Posted by: , Posted on: - Categories: Research stories, Tips and techniques, User research lab
An image from a user research session with a participant using a mobile phone.

Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.

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User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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