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Ned Thistlethwaite - Senior user researcher, GDS

Why user researchers and service designers should be best friends

Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

It's vital to test on a wide range of devices - here's how we do it

An image from a user research session with a participant using a mobile phone.

Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.