The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.
Ned Thistlethwaite - Senior user researcher, GDS
Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.