Contextual research is about watching your users in the environment where they usually use your product. In this blog post, we talk about how we've used contextual observation to iterate and improve GOV.UK Notify.
We’ve learned that user researchers do their best work when they focus on one thing at a time. In this post I explain how this is the foundation for making user research a team sport, and of putting the people who use our services at the heart of what we do.
How a team at NHS Digital turned a research session no-show into an opportunity to learn.
The Government as a Platform team recently carried out research with 150 service teams across government and got a huge amount of data back. Here's how they analysed this.
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
Whether you’ve just got a user researcher on your team, or you’ve been working together for a while, here are 10 tips to make sure you’re collaborating as effectively as possible.
As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.
We've been looking at how GOV.UK verify might be extended to local authorities. To help with this, we've been offering training, tools and support to get each of the local authority teams we're working with talking to their own users
It’s good practice to measure the performance of your site, and monitor this over time – often called benchmarking. On GOV.UK, we’ve just completed our fourth wave of benchmarking.
To get my confession out of the way up front - I’m not a user researcher. I’m a content designer who’s had the benefit of working with world-class user researchers. I’ve learnt a lot from my time in user research …