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How to carry out user research with colleagues

People working at a table - all that is visible is their hands and Post-it notes

We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.

Why user researchers and service designers should be best friends

Two people looking at a board with lots of Post It notes attached. One is pointing to one of the notes

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

Understanding the needs of service data users

A woman pointing at a wall with Post-It notes on it

The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.