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User research methods

Lessons from the field: an ethnographic approach to understand people’s lived experience

Dan Barwick and Becky Miller, 30 November 2023 - Case studies, User research, User research methods

How doing ethnographic research with farmers and advisers helped to build trust and reframe a policy challenge.

Conducting ethical internal research

Dr Erin Bramwell, Senior User Researcher, 9 February 2023 - Ethics, Tips and techniques, User research, User research methods

As User Researchers, we champion user-centred approaches, and our work can be internal or external facing. As part of being user-centred, we have a duty to protect our participants’ data, as well as their wellbeing and safety; this applies whether they are members of the public or other civil servants and staff. In this blog, …

User Research and COVID-19: crowdsourcing tools and tips for remote research

Natalie Baron and Louise Petre, 2 April 2020 - COVID-19, Remote research, Tips and techniques, User research methods

This blog reports on a GDS user research workshop to build a toolbox of remote working tools we can use while COVID-19 is with us. Please do feel free to let us know any other tools you use.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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