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User research

Conducting ethical internal research

As User Researchers, we champion user-centred approaches, and our work can be internal or external facing. As part of being user-centred, we have a duty to protect our participants’ data, as well as their wellbeing and safety; this applies whether they are members of the public or other civil servants and staff. In this blog, you’ll read about the steps you yourself can take to make sure you’re researching with internal participants in an ethical way.

GOV.UK Notify: a better way for user researchers to send messages

A screenshot of a message drafted in GOV.UK Notify called "Notify user satisfaction survey"

GOV.UK Notify is a platform for public servants who need to send emails, text messages and letters. In this blog, Chris Marshall explains how user researchers can benefit from using GOV.UK Notify to send messages about their research.

Conducting remote research with people with access needs

Woman works on her laptop

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.