Doing less. The Inverted-U
In the book 'David & Goliath: Underdogs, Misfits and the Art of Battling Giants', Malcolm Gladwell uses the illustration of an Inverted-U curve.
Ben Holliday
Ben is working with the Government Digital Service as part of the team delivering the Carer's Allowance exemplar.
6 case studies: using research and data to improve a live service
Data shows us what’s happening in a live service. By using data, we design user research that helps us understand why it’s happening.
Metrics that matter and user research
When building a digital-by-default service like Carer’s Allowance, we’re continuously designing, testing and releasing changes to the live service to improve it and better meet user needs.
Reversing a circle of mistrust
I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.