Doing less. The Inverted-U Posted by: Ben Holliday, Posted on: 22 September 2014 - Categories: Agile, Ethos In the book 'David & Goliath: Underdogs, Misfits and the Art of Battling Giants', Malcolm Gladwell uses the illustration of an Inverted-U curve.
6 case studies: using research and data to improve a live service Posted by: Ben Holliday, Posted on: 17 September 2014 - Categories: Case studies Data shows us what’s happening in a live service. By using data, we design user research that helps us understand why it’s happening.
Metrics that matter and user research Posted by: Ben Holliday, Posted on: 4 September 2014 - Categories: Agile, Analysis When building a digital-by-default service like Carer’s Allowance, we’re continuously designing, testing and releasing changes to the live service to improve it and better meet user needs.
Reversing a circle of mistrust Posted by: Ben Holliday, Posted on: 30 July 2014 - Categories: Case studies I’m working on Apply for Carer’s Allowance, 1 of 25 exemplar services we’re building as part of Digital Transformation.