We look at how GDS defines usability and why we think effectiveness is more important than efficiency or satisfaction.
Being a good user researcher involves thinking about a variety of subjects, like psychology, business, communication and science. Here's a list of books to help you do that.
An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
Last year we ran a short workshop with the user researchers who assess government services against the digital by default service standard.
In The Old Man and the Sea, Ernest Hemingway tells this story. One day, Santiago goes out to sea, much further than other fisherman go. He engages in a herculean struggle to catch an enormous marlin. He thrashes all day …
Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.
At the end I last year I told you about the discovery I've been doing with user researchers at GDS, and with the teams they work in. During my discovery, I repeatedly encountered examples where user research uncovered significant problems …
User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services.
'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.