Fillet your findings

In The Old Man and the Sea, Ernest Hemingway tells this story. One day, Santiago goes out to sea, much further than other fisherman go. He engages in a herculean struggle to catch an enormous marlin. He thrashes all day …

We need to talk about user needs

Users first

'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.