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Understanding the needs of service data users

A woman pointing at a wall with Post-It notes on it

The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.

Getting the right supplier: out with specification documents, in with user needs

Posted by: , Posted on: - Categories: Agile, Case studies, User research infrastructure
User needs not supplier needs

I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.