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GOV.UK Notify: a better way for user researchers to send messages

Posted by: , Posted on: - Categories: Tips and techniques, User research
A screenshot of a message drafted in GOV.UK Notify called "Notify user satisfaction survey"

GOV.UK Notify is a platform for public servants who need to send emails, text messages and letters. In this blog, Chris Marshall explains how user researchers can benefit from using GOV.UK Notify to send messages about their research.

Conducting remote research with people with access needs

Posted by: , Posted on: - Categories: Accessibility, Assisted digital, Digital inclusion, Remote research, Tips and techniques, User research
Woman works on her laptop

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.

User Research and COVID-19: crowdsourcing tools and tips for remote research

Posted by: and , Posted on: - Categories: COVID-19, Remote research, Tips and techniques, User research methods
A laptop screen showing desk research into the cost of users repeating themselves

This blog reports on a GDS user research workshop to build a toolbox of remote working tools we can use while COVID-19 is with us. Please do feel free to let us know any other tools you use.

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User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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