We've set up a user research panel for GOV.UK and we're looking to expand it to the rest of government.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.