GOV.UK have been using card sorting to understand the ways people think about content and how it should be organised. In this post they describe how they’ve refined their approach.
We've set up a user research panel for GOV.UK and we're looking to expand it to the rest of government.
This week I visited the Swiss government to talk about how we do user research for GOV.UK. And to explain how we foster a user-centred culture in GDS and across government by getting everyone involved in user research.
I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.