Research operations is a relatively new concept. Jonathan Rodriguez from GDS gives his take on what it could mean for user research in government.
User research infrastructure
When GDS moved to our new offices, we needed to rebuild our user research lab. We started with the needs of the people who use the lab.
We've set up a user research panel for GOV.UK and we're looking to expand it to the rest of government.
Hello, I’m a user researcher on the GOV.UK Notify team. For the past couple of months I have been doing research with developers to see how easy it is to integrate Notify with their services, and streaming the sessions back …
A few months ago, we wrote about the user research panel we’re building for GOV.UK. Since then, a lot of work has been done: we built the panel, the alpha service assessment has been passed, and we’re now going into private …
We’ve been working on a project to build a user research panel for the GOV.UK user research team.
I’ve been working with GDS for several years now. I’ve researched, negotiated, procured and delivered several services for GDS, including a user research lab, an A/V library pilot and – currently in progress – a user research panel.
We produce a lot of video At GDS, we produce at least 200 hours of user research video per month. If participants give their permission, we record their user research sessions in our GDS user research lab, in external labs …
If you're thinking about building a user research lab, here are some important things you should think about and do. And it's not about tech.
When we built our user research lab, we avoided putting white work surfaces in the research space as much as possible. This is because white surfaces glare.