Measuring the face-to-face interactions of a service
...think about how they relate to the full service. Do you have any tips on researching face-to-face interactions or researching across an end-to-end service? Let us know in the comments....
Katie John - Government Digital Service
What we learned doing user research with people who have access needs
Posted by:
Katie John - Government Digital Service and Leon Hubert, Posted on:
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Categories:
Accessibility, Case studies, Digital inclusion, Popup research, Research stories
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
Understanding the needs of service data users
Posted by:
Tingting Zhao, Chris Thomas and Katie John - Government Digital Service, Posted on:
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Categories:
Agile, Analysis, Case studies, Team sport, Tips and techniques
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.