Measuring the face-to-face interactions of a service
...think about how they relate to the full service. Do you have any tips on researching face-to-face interactions or researching across an end-to-end service? Let us know in the comments....
Katie John - Government Digital Service
What we learned doing user research with people who have access needs
Posted by:
Katie John - Government Digital Service and Leon Hubert, Posted on:
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Categories:
Accessibility, Case studies, Digital inclusion, Popup research, Research stories
...is hard We ran some pop-up sessions to provide quick insights to support our case for more in-depth research, following the guidance on conducting pop-up research on GOV.UK. We went...
Understanding the needs of service data users
Posted by:
Tingting Zhao, Chris Thomas and Katie John - Government Digital Service, Posted on:
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Categories:
Agile, Analysis, Case studies, Team sport, Tips and techniques
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.