Measuring the face-to-face interactions of a service
![Two people talking to each other](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2019/04/44819223305_05f4cb100b_k-620x413.jpg)
In this post, Katie John, a senior user researcher at the Government Digital Service, shares how she and her team carried out research on and measured the face-to-face interactions that make up a service.