The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.
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User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.