In this post Tingting Zhao, lead user researcher at GDS, provides some helpful tips and tricks for conducting better moderated usability tests.
Lead User Researcher
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
At the end of last year, the Performance Platform team completed a (re)discovery project. We wanted to look at how people use data to improve performance. As part of this project we used Activity Theory to build personas.