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Design patterns

Why user researchers and service designers should be best friends

Kate Ivey-WIlliams - Senior service designer, GDS and Ned Thistlethwaite - Senior user researcher, GDS, 29 January 2019 - Analysis, Design patterns, Team sport

The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.

How we researched the new navigation on GOV.UK

Emma Maxim and Giulia Bazoli, 29 June 2017 - Agile, Case studies, Design patterns

We're introducing new navigation elements to GOV.UK. This blog posts talks about the user research that helped us develop them.

No more accordions: how to choose a form structure

Caroline Jarrett, 13 August 2015 - Design patterns

We recently published a new guide on form structure, our term for choosing how to group questions in a form. Tim Paul announced it in his post One thing per page. It’s part of our advice on design patterns in …

How user research feeds into design patterns

Will Roissetter, 22 October 2014 - Design patterns, Team sport

We’ve made our design patterns publicly available in the Service Design Manual, where anyone can take GOV.UK elements and combine them to meet common user needs when creating public services.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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Recent Posts

• Effective communication for researchers: how to listen, observe and speak for impact
• What I learned as a user research course facilitator and what you can gain from it too
• Lessons from the field: an ethnographic approach to understand people’s lived experience
• Lessons from setting up a user research operations function
• Conducting ethical internal research

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