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Accessibility

Conducting remote research with people with access needs

Ariana Mihoc, 20 May 2020 - Accessibility, Assisted digital, Digital inclusion, Remote research, Tips and techniques, User research

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.

What we learned doing user research with people who have access needs

Katie John - Government Digital Service and Leon Hubert, 9 August 2018 - Accessibility, Case studies, Digital inclusion, Popup research, Research stories

The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.

Research with visually impaired users

Ed Horsford, 22 January 2016 - Accessibility, Digital inclusion, Empathy, Ethos, Research stories, Tips and techniques, User research lab

Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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Recent Posts

• Effective communication for researchers: how to listen, observe and speak for impact
• What I learned as a user research course facilitator and what you can gain from it too
• Lessons from the field: an ethnographic approach to understand people’s lived experience
• Lessons from setting up a user research operations function
• Conducting ethical internal research

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