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Accessibility

Conducting remote research with people with access needs

Ariana Mihoc, 20 May 2020 - Accessibility, Assisted digital, Digital inclusion, Remote research, Tips and techniques, User research

One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.

What we learned doing user research with people who have access needs

Katie John - Government Digital Service and Leon Hubert, 9 August 2018 - Accessibility, Case studies, Digital inclusion, Popup research, Research stories

...is hard We ran some pop-up sessions to provide quick insights to support our case for more in-depth research, following the guidance on conducting pop-up research on GOV.UK. We went...

Research with visually impaired users

Ed Horsford, 22 January 2016 - Accessibility, Digital inclusion, Empathy, Ethos, Research stories, Tips and techniques, User research lab

Government services should be usable by as many people as possible, including those who are disabled. It’s our sixth design principle.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

Resources

Government Service Design Manual: resources for user researchers

Events and training in the user-centred design community

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Recent Posts

• Updating the User Researcher role in the Capability Framework
• Effective communication for researchers: how to listen, observe and speak for impact
• What I learned as a user research course facilitator and what you can gain from it too
• Lessons from the field: an ethnographic approach to understand people’s lived experience
• Lessons from setting up a user research operations function

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