The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.
Alison Foley - User Researcher, CDDO
In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
Related content and links
User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.