Working with users and economists to evolve the Service Manual
Posted by:
Alison Foley - User Researcher, CDDO, Posted on:
-
Categories:
Research stories, Service manual, User research
![A laptop showing a remote workshop’s collaboration board on improving the Service Manual with dozens of virtual sticky notes on it](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2021/11/Service-Manual-improvement-workshop-620x413.jpg)
The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.