Lessons from setting up a user research operations function
Posted by:
Chris Hyland, Posted on:
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Categories:
User research, User research infrastructure, User research operations
![Person typing on a laptop. The laptop screen has a video call with a presentation titled GDS Research Operations.](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2023/11/ReOpsGDSLaptopV1.2-620x407.jpg)
Chris shares lessons for ensuring ReOps functions meet researchers’ needs, measure their impact, and focus on the right things, learned from creating one at the Government Digital Service