I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.
User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services.
I love walls. I love them so much I once gave a talk about them, using a wall. And I know you love them too.
If I had to guess, I'd say that for government services, 60% of our user research and design effort is about the words we use.
Once a month at GDS we hold a 'Real User Story Slam'. At the story slam, people from across GDS gather to hear stories about what we’ve learned in user research.
We love a good experience map. When we're doing Discovery for new services, they're a great way to communicate what we learn about our users' current experience.
In agile, we find that user research works best when we do research in every sprint.
'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.
Here are some things you should know about doing user research in the discovery phase.
More and more teams across government are putting user needs first and the demand for user researchers is high.
I’m part of the user research team working on Defra’s Rural Payments exemplar, and I’m constantly grappling with where to carry out research with farmers and their agents.