Once a month at GDS we hold a 'Real User Story Slam'. At the story slam, people from across GDS gather to hear stories about what we’ve learned in user research.
We love a good experience map. When we're doing Discovery for new services, they're a great way to communicate what we learn about our users' current experience.
In agile, we find that user research works best when we do research in every sprint.
'Start with user needs' is the first of our design principles and it's the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days.
Here are some things you should know about doing user research in the discovery phase.
More and more teams across government are putting user needs first and the demand for user researchers is high.
I’m part of the user research team working on Defra’s Rural Payments exemplar, and I’m constantly grappling with where to carry out research with farmers and their agents.
I’m working as a user researcher in the Digital Inclusion team at GDS. Over the past few months, a key part of my work has involved sizing and identifying the characteristics of digitally-excluded service users, and understanding their support needs.
On the Carer’s Allowance exemplar, we wanted to make sure that our service worked for as many people as possible, so we recruited a wide range of users.
When we built our user research lab, we avoided putting white work surfaces in the research space as much as possible. This is because white surfaces glare.