In this blog TingTing Zhao and Steph Marsh and I talk about training we run at GDS to help wholes team be involved and own the research and insight we gain about users #UserResearch
This post introduces the cross government research ethics network, Home Office and GDS kicked this off with an unconference meetup in the Spring of 2019
In this post Crispin explains how to use rainbow spreadsheet method to make usability testing analysis faster and easier with your team.
In this post, Stephanie Marsh, Head of User Research and Analysis at GDS talks about learnings from a workshop that City University ran on designing and research with people with aphasia.
In this post, Jennifer Scott, Senior User Researcher at HMRC, describes how they use A/B testing to learn about users and iterate services.
In this post Tingting Zhao, lead user researcher at GDS, provides some helpful tips and tricks for conducting better moderated usability tests.
Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Are you a user researcher in government? If you have an idea for a blog post, whether it focuses on a particular method, a challenge you’ve faced in your research, or something else entirely, let us know and contribute to the User Research in Government blog.
Research operations is a relatively new concept. Jonathan Rodriguez from GDS gives his take on what it could mean for user research in government.
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.