In this post, Katie John, a senior user researcher at the Government Digital Service, shares how she and her team carried out research on and measured the face-to-face interactions that make up a service.
GDS has worked closely with departments to make sure the GOV.UK taxonomy meets user needs. Here’s how we helped the Home Office’s UK Visas and Immigration team with research on their taxonomy.
When we think about the data we hold on our services, the first thing that comes to mind is often website analytics. But there are other valuable and occasionally overlooked types of data that can be really useful to user researchers.
Senior user researcher Angela Collins-Rees created the 9-point scale measuring digital capability back in 2013. She talks about how it's since become one of government’s most ubiquitous tools.
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
User researchers we have a responsibility to consider the safety of participants and of themselves. This blog post looks at some ways in which researchers can do this.
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
We’re hiring 2 new Heads of User Research and Analysis - one for GDS and one for government. Find out why we're bringing the disciplines together as one super-community and how to apply.