GOV.UK
How we researched the new navigation on GOV.UK
How we researched the new navigation on GOV.UK
We'e introducing new navigation elements to GOV.UK. This blog posts talks about the user research that helped us develop them.
Why we care more about effectiveness than efficiency or satisfaction
We look at how GDS defines usability and why we think effectiveness is more important than efficiency or satisfaction.
The value of conducting user research with stakeholders
As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.
Launching a user research panel for GOV.UK
We've set up a user research panel for GOV.UK and we're looking to expand it to the rest of government.
New user research methods guides in the Service Manual
We’ve published new guides to the most common user research methods. And we’re trying out a new discussion group to help the community contribute to the guidance and keep it up to date with our evolving practice.
How a knowledge kanban board can help your user research
Setting up a knowledge kanban board is a great way to organise and track user research work. Here are some tips on how to create one and how it can help.
Collaborative user research for #VerifyLocal discovery
We've been looking at how GOV.UK verify might be extended to local authorities. To help with this, we've been offering training, tools and support to get each of the local authority teams we're working with talking to their own users
22 off-topic books all user researchers should read
Being a good user researcher involves thinking about a variety of subjects, like psychology, business, communication and science. Here's a list of books to help you do that.
Three ways we’ll be supporting the user research community in 2017
An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
There is a whole world of users out there just waiting to be discovered
We wanted to understand what international users thought about GOV.UK. This is how we carried out user research with this group.
Researching with webchat advisers and managers
Recently, we blogged about our research on how users feel about webchat, and the way we used roleplay to test human interactions in a webchat. Our third piece of research took us out of the lab.