We produce a lot of video At GDS, we produce at least 200 hours of user research video per month. If participants give their permission, we record their user research sessions in our GDS user research lab, in external labs …
I can do a lot of things in my life through the medium of Welsh, but dealing with the UK government is not one of them.
Once every 5 years, when general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research …
If you're thinking about building a user research lab, here are some important things you should think about and do. And it's not about tech.
We recently published a new guide on form structure, our term for choosing how to group questions in a form. Tim Paul announced it in his post One thing per page. It’s part of our advice on design patterns in …
I’m Katie and I work on the Digital Marketplace team. We help make buying and supplying to government simpler, clearer and faster.
User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services.
I love walls. I love them so much I once gave a talk about them, using a wall. And I know you love them too.
If I had to guess, I'd say that for government services, 60% of our user research and design effort is about the words we use.
Once a month at GDS we hold a 'Real User Story Slam'. At the story slam, people from across GDS gather to hear stories about what we’ve learned in user research.
We love a good experience map. When we're doing Discovery for new services, they're a great way to communicate what we learn about our users' current experience.