The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
Being resilient isn’t about toughing it out, or suppressing or ignoring your emotions. It’s about taking care of ourselves.
Whether you’ve just got a user researcher on your team, or you’ve been working together for a while, here are 10 tips to make sure you’re collaborating as effectively as possible.
When GDS moved to our new offices, we needed to rebuild our user research lab. We started with the needs of the people who use the lab.
We're introducing new navigation elements to GOV.UK. This blog posts talks about the user research that helped us develop them.
We look at how GDS defines usability and why we think effectiveness is more important than efficiency or satisfaction.
As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.
We've set up a user research panel for GOV.UK and we're looking to expand it to the rest of government.
We’ve published new guides to the most common user research methods. And we’re trying out a new discussion group to help the community contribute to the guidance and keep it up to date with our evolving practice.
Setting up a knowledge kanban board is a great way to organise and track user research work. Here are some tips on how to create one and how it can help.
We've been looking at how GOV.UK verify might be extended to local authorities. To help with this, we've been offering training, tools and support to get each of the local authority teams we're working with talking to their own users