GOV.UK
Using A/B testing to improve HMRC services
Using A/B testing to improve HMRC services
In this post, Jennifer Scott, Senior User Researcher at HMRC, describes how they use A/B testing to learn about users and iterate services.
Advice for better moderated usability testing
In this post Tingting Zhao, lead user researcher at GDS, provides some helpful tips and tricks for conducting better moderated usability tests.
Learning and sharing knowledge with the Canadian Digital Service
Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
How a prototyping tool helped us test a complex form
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Call for blog writers
Are you a user researcher in government? If you have an idea for a blog post, whether it focuses on a particular method, a challenge you’ve faced in your research, or something else entirely, let us know and contribute to the User Research in Government blog.
Understanding research operations in government
Research operations is a relatively new concept. Jonathan Rodriguez from GDS gives his take on what it could mean for user research in government.
User research and performance analysts working together for better outcomes
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.
Researching in context
In this post, Amy Everett, a senior user researcher from the Home Office policing team, shares how she and her team carried out contextual research to help deliver better digital design systems for fixed penalty notices.
Iterating training through user research
Angela Collins-Rees, senior user researcher at the Government Digital Service, describes how her team has been using user research to improve its user research training.
Measuring the face-to-face interactions of a service
In this post, Katie John, a senior user researcher at the Government Digital Service, shares how she and her team carried out research on and measured the face-to-face interactions that make up a service.
How GDS and the Home Office collaborated on user research
GDS has worked closely with departments to make sure the GOV.UK taxonomy meets user needs. Here’s how we helped the Home Office’s UK Visas and Immigration team with research on their taxonomy.