Good communication with participants is a foundation of user research. But how can you get meaningful insights when communicating isn't straightforward.
We’re relaunching the user research in government blog
The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.
In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
GOV.UK Notify is a platform for public servants who need to send emails, text messages and letters. In this blog, Chris Marshall explains how user researchers can benefit from using GOV.UK Notify to send messages about their research.
One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.
Many departments across government are exploring questions of how they capture, organise, and share their research learning, with some departments recruiting digital librarians to build repositories. Here, Salma Patel shares a smaller scale solution she developed to meet the immediate needs in Ofsted.
This blog reports on a GDS user research workshop to build a toolbox of remote working tools we can use while COVID-19 is with us. Please do feel free to let us know any other tools you use.
One issue the User Research community is exploring is how to help user researchers manage their careers. In this blog, Marium Ladha, User Researcher at DfT outlines a career development workshop she recently ran for user researchers, and shares some resources you can use.
Steph Marsh, former Head of User Research and Analysis at the Government Digital Service, left a few weeks ago to join the publisher Springer Nature. In this post, you will read Steph's reflections on what the community has achieved in the past 2 and a half years.
In this blog TingTing Zhao and Steph Marsh and I talk about training we run at GDS to help wholes team be involved and own the research and insight we gain about users #UserResearch