Effective communication for researchers: how to listen, observe and speak for impact

Posted by: and , Posted on: - Categories: Conferences and events, Tips and techniques, User research
Wall with sign saying show and tell

At HMRC, we hold an annual learning and development event - ResCon - to discuss trending user research topics and learn new skills. At our last event, experts in body language, persuasion, negotiation and marketing advised us on effective communication, a vital skill for all researchers.

Conducting ethical internal research

Posted by: , Posted on: - Categories: Ethics, Tips and techniques, User research, User research methods

As User Researchers, we champion user-centred approaches, and our work can be internal or external facing. As part of being user-centred, we have a duty to protect our participants’ data, as well as their wellbeing and safety; this applies whether they are members of the public or other civil servants and staff. In this blog, you’ll read about the steps you yourself can take to make sure you’re researching with internal participants in an ethical way.

GOV.UK Notify: a better way for user researchers to send messages

Posted by: , Posted on: - Categories: Tips and techniques, User research
A screenshot of a message drafted in GOV.UK Notify called "Notify user satisfaction survey"

GOV.UK Notify is a platform for public servants who need to send emails, text messages and letters. In this blog, Chris Marshall explains how user researchers can benefit from using GOV.UK Notify to send messages about their research.