The cross-government user research blog is back
The cross-government user research blog is back
We’re relaunching the user research in government blog
Working with users and economists to evolve the Service Manual
Posted by:
Alison Foley - User Researcher, CDDO, Posted on:
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Categories:
Research stories, Service manual, User research
The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.
How we use user research to inform Service Manual guidance
Posted by:
Alison Foley - User Researcher, CDDO, Posted on:
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Categories:
Research stories, Service manual, User research
In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
GOV.UK Notify: a better way for user researchers to send messages
Posted by:
Chris Marshall - Lead User Researcher for GOV.UK, Government Digital Service, Posted on:
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Categories:
Tips and techniques, User research
GOV.UK Notify is a platform for public servants who need to send emails, text messages and letters. In this blog, Chris Marshall explains how user researchers can benefit from using GOV.UK Notify to send messages about their research.
Conducting remote research with people with access needs
Posted by:
Ariana Mihoc, Posted on:
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Categories:
Accessibility, Assisted digital, Digital inclusion, Remote research, Tips and techniques, User research
One of the challenges we face with remote research is making it accessible for our users. We recently ran a remote cross-government user research workshop, and Ariana shares our top 10 lessons learned from this.
How we developed a simple user research library at Ofsted
Posted by:
Salma Patel - Head of User Research, Ofsted, Posted on:
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Categories:
Tips and techniques, User research infrastructure
Many departments across government are exploring questions of how they capture, organise, and share their research learning, with some departments recruiting digital librarians to build repositories. Here, Salma Patel shares a smaller scale solution she developed to meet the immediate needs in Ofsted.
User Research and COVID-19: crowdsourcing tools and tips for remote research
Posted by:
Natalie Baron and Louise Petre, Posted on:
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Categories:
COVID-19, Remote research, Tips and techniques, User research methods
This blog reports on a GDS user research workshop to build a toolbox of remote working tools we can use while COVID-19 is with us. Please do feel free to let us know any other tools you use.
Building your user research career: Trialling a “workshop in a box”
Posted by:
Marium Ladha – User research fast streamer, Department for Transport, Posted on:
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Categories:
Training and development
One issue the User Research community is exploring is how to help user researchers manage their careers. In this blog, Marium Ladha, User Researcher at DfT outlines a career development workshop she recently ran for user researchers, and shares some resources you can use.
What I learned at GDS: it really is all about people
Steph Marsh, former Head of User Research and Analysis at the Government Digital Service, left a few weeks ago to join the publisher Springer Nature. In this post, you will read Steph's reflections on what the community has achieved in the past 2 and a half years.
How we use training to help make user research a team sport
Posted by:
Tingting Zhao and Steph Marsh - Head of User Research and Analysis, GDS, Posted on:
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Categories:
Team sport, Training
In this blog TingTing Zhao and Steph Marsh and I talk about training we run at GDS to help wholes team be involved and own the research and insight we gain about users #UserResearch
Introducing the cross-government user research ethics network
Posted by:
Liam O'Brien and Mansoor Mir - Senior user researcher, GDS, Posted on:
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Categories:
Conferences and events, Ethos, User research infrastructure
This post introduces the cross government research ethics network, Home Office and GDS kicked this off with an unconference meetup in the Spring of 2019