Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.
Are you a user researcher in government? If you have an idea for a blog post, whether it focuses on a particular method, a challenge you’ve faced in your research, or something else entirely, let us know and contribute to the User Research in Government blog.
Research operations is a relatively new concept. Jonathan Rodriguez from GDS gives his take on what it could mean for user research in government.
Qualitative and quantitative data are often seen as opposite sides of the research coin. In this blog we show how DVSA is leveraging the full value of quantitative and qualitative data for better user outcomes.
In this post, Amy Everett, a senior user researcher from the Home Office policing team, shares how she and her team carried out contextual research to help deliver better digital design systems for fixed penalty notices.
Angela Collins-Rees, senior user researcher at the Government Digital Service, describes how her team has been using user research to improve its user research training.
In this post, Katie John, a senior user researcher at the Government Digital Service, shares how she and her team carried out research on and measured the face-to-face interactions that make up a service.
GDS has worked closely with departments to make sure the GOV.UK taxonomy meets user needs. Here’s how we helped the Home Office’s UK Visas and Immigration team with research on their taxonomy.
When we think about the data we hold on our services, the first thing that comes to mind is often website analytics. But there are other valuable and occasionally overlooked types of data that can be really useful to user researchers.
Senior user researcher Angela Collins-Rees created the 9-point scale measuring digital capability back in 2013. She talks about how it's since become one of government’s most ubiquitous tools.