Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
Setting up a knowledge kanban board is a great way to organise and track user research work. Here are some tips on how to create one and how it can help.
We've been looking at how GOV.UK verify might be extended to local authorities. To help with this, we've been offering training, tools and support to get each of the local authority teams we're working with talking to their own users
Being a good user researcher involves thinking about a variety of subjects, like psychology, business, communication and science. Here's a list of books to help you do that.
An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
We wanted to understand what international users thought about GOV.UK. This is how we carried out user research with this group.
Recently, we blogged about our research on how users feel about webchat, and the way we used roleplay to test human interactions in a webchat. Our third piece of research took us out of the lab.
In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including …
Hello, I’m a user researcher on the GOV.UK Notify team. For the past couple of months I have been doing research with developers to see how easy it is to integrate Notify with their services, and streaming the sessions back …
In our recent webchat alpha, we looked at whether there are common webchat needs across government, and what opportunities there might be to meet those needs in a more consistent way.
The GOV.UK Finding Things team is committed to improving the navigation across GOV.UK. We’ve already created a user-centered single taxonomy and improved our navigation design patterns.