When we think about the data we hold on our services, the first thing that comes to mind is often website analytics. But there are other valuable and occasionally overlooked types of data that can be really useful to user researchers.
Senior user researcher Angela Collins-Rees created the 9-point scale measuring digital capability back in 2013. She talks about how it's since become one of government’s most ubiquitous tools.
We recently carried out research among our colleagues to understand how they felt about their day-to-day working experiences. Here's how we did it.
The Government Digital Service has a long history of interaction design and user research working collaboratively. Here's 5 things we do well together to meet user needs and deliver great services.
Last month, 18 government organisations came together to talk about user needs around identity checking. Learn more about what was discussed, the shared challenges we discovered and how they're being tackled.
User researchers we have a responsibility to consider the safety of participants and of themselves. This blog post looks at some ways in which researchers can do this.
User support tickets can be a valuable source of information for researchers. Here's how we use them to shape what we do on our Government as a Platform products.
We’re hiring 2 new Heads of User Research and Analysis - one for GDS and one for government. Find out why we're bringing the disciplines together as one super-community and how to apply.
The challenges and discoveries user researchers Katie John and Leon Hubert experienced when recruiting people with disabilities for their latest work.
Our thinking about services has changed and evolved over the past couple of years, so we’ve been researching how people across government currently define what a service is.