We’re doing wide-ranging and collaborative user research to help the Service Standard move from looking at isolated transactions to whole, end-to-end services.
We’ve learned that user researchers do their best work when they focus on one thing at a time. In this post I explain how this is the foundation for making user research a team sport, and of putting the people who use our services at the heart of what we do.
GOV.UK have been using card sorting to understand the ways people think about content and how it should be organised. In this post they describe how they’ve refined their approach.
How a team at NHS Digital turned a research session no-show into an opportunity to learn.
Carrying out user research on the devices people actually use in real life - such as mobile phones and tablets - will help make the interactions you see in user research as natural as possible. Here's how we approach this.
The Government as a Platform team recently carried out research with 150 service teams across government and got a huge amount of data back. Here's how they analysed this.
The Service Performance team are working on a tool to give people standardised high-level metrics about all government services in one place. They needed to be able to define user needs for Service Performance throughout the project. Here's what they did.
Being resilient isn’t about toughing it out, or suppressing or ignoring your emotions. It’s about taking care of ourselves.
Whether you’ve just got a user researcher on your team, or you’ve been working together for a while, here are 10 tips to make sure you’re collaborating as effectively as possible.
When GDS moved to our new offices, we needed to rebuild our user research lab. We started with the needs of the people who use the lab.