How doing ethnographic research with farmers and advisers helped to build trust and reframe a policy challenge.
One issue the User Research community is exploring is how to help user researchers manage their careers. In this blog, Marium Ladha, User Researcher at DfT outlines a career development workshop she recently ran for user researchers, and shares some resources you can use.
Steph Marsh, former Head of User Research and Analysis at the Government Digital Service, left a few weeks ago to join the publisher Springer Nature. In this post, you will read Steph's reflections on what the community has achieved in the past 2 and a half years.
In this blog TingTing Zhao and Steph Marsh and I talk about training we run at GDS to help wholes team be involved and own the research and insight we gain about users #UserResearch
This post introduces the cross government research ethics network, Home Office and GDS kicked this off with an unconference meetup in the Spring of 2019
In this post Crispin explains how to use rainbow spreadsheet method to make usability testing analysis faster and easier with your team.
In this post, Stephanie Marsh, Head of User Research and Analysis at GDS talks about learnings from a workshop that City University ran on designing and research with people with aphasia.
In this post, Jennifer Scott, Senior User Researcher at HMRC, describes how they use A/B testing to learn about users and iterate services.
In this post Tingting Zhao, lead user researcher at GDS, provides some helpful tips and tricks for conducting better moderated usability tests.
Steph Marsh, the Head of User Research and Analysis at GDS, travelled to Ottawa to visit the Canadian Digital Service. In this post Steph describes how the two organisations are learning from each other.
Ofsted recently used a prototyping tool in an innovative way to learn how to simplify a complex form. Salma Patel, a senior user researcher at Ofsted, explains how they did it.