What user researchers do when they're not researching
A lot of teams aren't used to having a user researcher embedded full time.
Leisa Reichelt
How to be a better user researcher: shadow 2 hours every 6 weeks
User research may be a team sport, but it’s not uncommon to be the only user researcher in your team.
What the user research team’s been doing this week
It's been another busy week of user research. Here are some of the highlights.
What the user research team's been doing this week
We thought you might find it interesting to see some of the work that user researchers at GDS get up to each week. Here's a small sample of things we've done this week.
User research not just usability
Our user researchers work with project teams throughout a service lifecycle. They’re not just testing usability, they’re researching with users and feeding insights back to the team all the time.
User researchers: what you need to do to pass the Digital by Default Service Assessment
From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …
It’s user research, not user testing
At least a dozen times a week I find myself saying to someone: We call it user research not user testing. We test our design, our words and our ideas. We don’t test our users. It’s a little thing, some …
5 ways to help user research work better in agile
User research doesn't have the best reputation for fitting well into agile project teams. Agile requires speed - getting useful insights to an agile team quickly can be difficult to achieve.