In The Old Man and the Sea, Ernest Hemingway tells this story. One day, Santiago goes out to sea, much further than other fisherman go. He engages in a herculean struggle to catch an enormous marlin. He thrashes all day …
I set up the User Research team at the Ministry of Justice Digital Services, so I've interviewed people from Wandsworth Prison to Manchester Traffic Court. But the highlight for me was convincing so many talented people to join the digital transformation of government. I'm now a research manager at eBay.
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User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.