An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.
Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …
Last year we ran a short workshop with the user researchers who assess government services against the digital by default service standard.
The 24th criteria of the Digital by Default Service Standard asks teams to have a plan to achieve high digital take up. This is sometimes known as ‘channel shift’ - trying to move people into the digital channel, then keeping …
From April 2013, all new or redesigned digital services must meet the Digital by Default Service Standard. Understanding and responding to user needs is at the heart of the standard so, when your team comes up for assessment, it’s important that …