Doing discovery close to home
Posted by:
Sarah Herman, Posted on:
-
Categories:
Case studies, Service Assessment, Tips and techniques
![A wall of carefully organised sticky notes](https://userresearch.blog.gov.uk/wp-content/uploads/sites/102/2016/06/IMG_0239-620x465.jpg)
From February to April, the Standards team at GDS ran a discovery into the service assessment process. The aim was to understand what was working well and what was not working well.