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Ben Carpenter - Inclusive services lead

Assessing the user research behind assisted digital support

Stair with built in ramp being used by person with pushchair.

Ben Carpenter and Ruben P. Huidobro work at GDS. Ruben is a user researcher, helping projects across government to do great user research and meet the Digital Service Standard. Ben looks at the guidance and requirements around assisted digital and digital take up. Ben and …