Using unmoderated research with eye-tracking
Earlier this year we released the ‘Services and information’ page, a new way to access all services and information published by an organisation on GOV.UK.
Tips and techniques
Skills Funding Agency: using cartoons to bring research to life
Cartoons are a great way to help your colleagues identify with your users, and you don’t have to be an artist to make them work.
How HMRC got a whole team involved in planning user research
On a recent project in HMRC’s Digital Delivery Centre in Newcastle, we wanted to encourage everyone on the design team to get involved in planning the user research.
How to make your user research video clips 'speak louder'
If you want to make sure that people really get the message from your user research video clips, take the time to add subtitles.
Anatomy of a good sticky note
For many of our teams, the 'unit of data' in qualitative user research is the sticky note - or, more precisely, units of information captured onto sticky notes.
What you won’t learn from a prototype
I’m working as a user researcher on GOV.UK Verify, the new way for people to prove they are who they say they are when using government services online.
Sample size and confidence: how to get your team to trust qualitative research
If you're doing qualitative design research, don't worry about sample size. Sample size and statistical significance don't matter*.
A simple technique for evaluating content
I've been working with our content designers to refine content that explains the Identity Assurance service.
Using prototypes in user research
In this post, I’ll share how we’ve been using and building prototypes in user research to inform the development of digital services.
Including users with low digital skills in user research
The digital inclusion team at GDS recently published the digital inclusion scale.