How we recruited people with low/no digital skills on Carer's Allowance
On the Carer’s Allowance exemplar, we wanted to make sure that our service worked for as many people as possible, so we recruited a wide range of users.
Simon Hurst
Learning to ask the right questions
Here’s an example of a change we’ve made to the Carer’s Allowance service to help to make it clearer, faster, and simpler for users.