What you won’t learn from a prototype
I’m working as a user researcher on GOV.UK Verify, the new way for people to prove they are who they say they are when using government services online.
Paul Chanthapanya
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User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.
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Recent Posts
- What I learned as a user research course facilitator and what you can gain from it too
- Lessons from the field: an ethnographic approach to understand people’s lived experience
- Lessons from setting up a user research operations function
- Conducting ethical internal research
- Tips for communicating across a language barrier