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Three ways we’ll be supporting the user research community in 2017

Posted by: John Waterworth, Posted on: 19 January 2017 - Categories: Ethos, News, Service Assessment, Service manual
Understanding the problem provides a map to guide you through rocky terrain

An important part of my job is supporting user researchers across government. This year GDS will be introducing: new guidance and resources, a new job family and an improved assurance process.

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There is a whole world of users out there just waiting to be discovered

Posted by: David McCrae, Posted on: 11 January 2017 - Categories: Case studies
An image with text saying users pointing at a world map

We wanted to understand what international users thought about GOV.UK. This is how we carried out user research with this group.

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Recent Posts

  • Updating the User Researcher role in the Capability Framework
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