Alison Foley - User Researcher, CDDO

Working with users and economists to evolve the Service Manual

Alison Foley - User Researcher, CDDO, 11 November 2021 - Research stories, Service manual, User research

The team behind the Service Manual used collaborative workshops for gathering user inputs and exploratory research to understand the perceived value of the Manual.

How we use user research to inform Service Manual guidance

Alison Foley - User Researcher, CDDO, 3 June 2021 - Research stories, Service manual, User research

In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.

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