Lorna Wall

User Research Lead on GOV.UK Verify

The value of conducting user research with stakeholders

Lorna Wall, 31 March 2017 - Case studies, Team sport

As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.

Choosing the best methods to answer user research questions

Lorna Wall, 8 June 2016 - Case studies, Tips and techniques

When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.

User research in government

This blog showcases the projects user researchers are working on across government in the UK.

It's what we're learning and thinking about and a place for us to share case studies and project updates.

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Government Service Design Manual: resources for user researchers

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