As well as carrying out user research with users, it's also valuable to carry it out with internal stakeholders. This is how the GOV.UK Verify team conducted user research with its internal stakeholders.
User Research Lead on GOV.UK Verify
When they plan user research, most user researchers start with an objective (eg test the usability of a new online transaction), and probably some more specific research questions.
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User research in government
This blog showcases the projects user researchers are working on across government in the UK.
It's what we're learning and thinking about and a place for us to share case studies and project updates.